Legal

Privacy Policy

Last updated: May 14, 2026

Bloom Restaurant Solutions ("Bloom," "we," "us," or "our") provides restaurant operations software, including Bloom Admin, Bloom Point of Sale, Bloom BOH, and Bloom POS Server. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when restaurants and their authorized users use our websites, applications, and related services.

Information We Collect

We collect information needed to provide and operate Bloom. This may include:

• Account information, such as names, email addresses, roles, and authentication identifiers.
• Restaurant and business information, such as locations, departments, menus, products, inventory, suppliers, schedules, and configuration settings.
• Operational data, such as orders, sales records, register activity, payment metadata, time clock entries, prep tasks, inventory counts, invoices, and uploaded invoice images.
• Device and app information, such as device identifiers, app version, operating system, diagnostics, crash information, logs, and local network connectivity status.
• Communications and support information that users send to us, including feedback, support requests, and demo or sales inquiries.

How We Use Information

We use information to:

• Provide, maintain, secure, and improve Bloom services.
• Authenticate users and enforce account, restaurant, and device permissions.
• Process restaurant workflows such as ordering, point of sale, reporting, scheduling, inventory, and invoice management.
• Troubleshoot issues, monitor performance, prevent abuse, and protect the reliability of our services.
• Communicate with customers about support, product updates, security, billing, onboarding, and service notices.
• Develop new features and improve product usability.

How We Share Information

We do not sell personal information. We may share information with:

• Authorized users within the same restaurant or business account, according to their permissions.
• Service providers that help us operate Bloom, such as cloud hosting, authentication, storage, analytics, diagnostics, email, and customer support providers.
• Payment, accounting, or integration providers when a restaurant chooses to connect those services.
• Legal, regulatory, or safety authorities when required by law or necessary to protect rights, safety, security, or service integrity.
• Successors in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to appropriate confidentiality protections.

Third-Party Services

Bloom uses third-party services to operate the platform. These may include Google Cloud Platform, Firebase Authentication, Firebase Hosting, Google Play services, Apple services, email providers, monitoring tools, and other infrastructure or support providers. These services may process information on our behalf according to their own terms and privacy commitments.

Data Security

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as needed to provide Bloom services, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, and support legitimate business operations. Restaurant operational records may be retained according to the restaurant's configuration, legal requirements, and backup practices.

Account, Data Deletion, and Access Requests

Restaurants and authorized users may request access, correction, export, or deletion of applicable information by contacting us at Hunter@bloomrestaurantsolutions.com. To request deletion, include the restaurant or business name, the account email address, and whether the request is for account deletion, deletion of specific data, or both.

When a deletion request is approved, we delete or de-identify account information and other applicable personal information from active systems where reasonably possible. Some information may need to be retained for legal, security, accounting, tax, audit, backup, dispute-resolution, fraud-prevention, or legitimate operational reasons. For example, point-of-sale sales records, register activity, payment metadata, tax reporting records, invoices, and related business ledger data may be retained when required for accounting, tax, reporting, or audit purposes.

Children

Bloom is intended for restaurants and business users. It is not directed to children, and we do not knowingly collect personal information from children.

International Processing

Information may be processed and stored in countries where we or our service providers operate. Those countries may have privacy laws different from the laws where a user or restaurant is located.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above. Material changes may also be communicated through the product or by other reasonable means.

Contact

For privacy questions or requests, contact us at Hunter@bloomrestaurantsolutions.com.